Delivery Times

All items under ‘Original Art’ are bespoke canvases that are each hand painted to order by myself, All original art takes approx 21-28 working days from order to dispatch. This time scale excludes weekends and Bank Holidays. Approx 72 hours after an order is placed, an e-mail will be sent detailing your exact dispatch and delivery date.

PLEASE NOTE: I cannot allocate a dispatch date for your order until full payment has been made and, in the case of commissioned reproduced photo orders, the relevant images have been received.

If you have not been e-mailed a dispatch date with approx 72 hours of your full order being placed, please contact me to check that payment has been successful and your images have been received.

Delivery

If you have not paid for a Saturday delivery then all deliveries are made between 9am & 5pm, Monday to Friday. The parcel WILL require a signature so please ensure you choose a suitable delivery address taking this into account.

If no-one is able to accept the delivery at the address given, please leave a SIGNED note on the front door advising the courier where to leave the parcel i.e. on the property, neighbour, local Post Office etc.

If delivery is unsuccessful, the parcel will be returned to the local depot and delivery will be attempted again the next day.

PLEASE NOTE hotLEMONdesign uses outside couriers and the couriers cannot call clients for any reason. Delivery dates are advised with plenty of advance therefore we would appreciate your assistance in calling or e-mailing the gallery if you have any problems.

PLEASE BE AWARE THAT hotLEMONdesign CANNOT BE HELD RESPONSIBLE FOR ANY DELIVERY DELAYS THAT OCCUR ONCE YOUR PARCEL HAS BEEN DISPATCHED, ALTHOUGH ALL EFFORTS WILL BE MADE TO AID CLIENTS IN ANSWERING THEIR CONCERNS AND CONTACTING THE COURIERS

Original Art in Custom Colours – Very Important!

If you order an item from our original art section and chose to specify your own colours’ hotLemondesign requests that RELEVANT COLOURS SAMPLES ARE ALWAYS POSTED TO US (unless black or white).
If you have a specific colour in mind and are unsure if the un-customised painting on the website will match, please bear in mind that differences in PC monitor and printer settings can affect colour perception and POST A SAMPLE to ensure the standard painting will be created to suit your space.
When ordering online, please make a note in the special instructions box at the checkout that samples are to be expected. If you simply make a note of the colours that required without posting samples, you are subject to the following clause;
If you choose to return your canvases because the colours are incorrect but you failed to submit a sample when the artwork was first created, unless it is our mistake, then a minimum fee of £50 will be charged to cover the re-working of the painting, collection and re-delivery. We will advise of the cost before reworking commences. Once the canvases have been returned, you will be issued a new dispatch date which is subject to a 10 working day lead time.
Samples can be anything from magazine cuttings and DIY shop paint cards to fabric swatches and wallpaper; basically anything with your colours on! Once your samples arrive, you will be sent an e-mail acknowledging their receipt. If you do not receive an e-mail shortly after you have posted your samples, please contact the gallery as the absence of samples may delay the dispatch of your art.

No Quibble Returns Policy

‘Original Art’ returns only
Under the United Kingdom’s Distance Selling Regulations, if you have received goods from hotLEMONdesign but simply changed your mind regarding their purchase, you may return these items for a full refund subject to the following conditions;

• Items must be returned to hotLEMONdesign in a saleable condition and in their original packaging. Any damage that has occurred to the items whilst in your possession may affect your refund.
• hotLEMONdesign MUST be notified of your intent to return an item within 7 days of receipt and then the item itself must be returned within the 7 days that follow that notification. hotLEMONdesign CANNOT refund on items returned outside of this procedure.

hotLEMONdesign recommends that returns are arranged through www.parcel2go.com.
hotLEMONdesign is able to refund the cost of the return postage (Mainland UK only) to a maximum of £12. If you are quoted a higher price, please call or e-mail the gallery on 07931 471 023
Please ensure that order details and the return postage costs are enclosed with your goods to aid us in processing your refund as quickly as possible. Once the goods are back with us, an e-mail will be sent in reply to your refund request.
Any problems with any part of your order must be reported within 24 hours of receipt.

Photo or requested commissions only.

As this is a bespoke service, any items that are delivered as described and are in good condition may NOT be refunded. Damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned bespoke items that have been especially produced to meet your personal requirements.
All ‘Pop Art’, ‘Comic Art’ canvases and any other ‘Special Effects’ will be proofed via e-mail to the client prior to printing/painting. Please note that we never go to print/paint without the approval of a proof therefore a delay in response may affect your issued dispatch date.
If you decide not to proceed with a ‘Special Effect’ order after your image has been proofed, we can refund the canvas cost but not the additional design fee as the work will already have been done.

Due to the bespoke nature of our products, orders CANNOT be cancelled once production has commenced or a proof has been agreed.

Damages

Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify, please keep all packaging and/or artwork as delivered and notify us within 24 hours of the item arriving. For weekend deliveries, please call 07931471023 and leave a message on our answer phone
Please check the entire box for damage and, if possible, open the parcel and view the contents. Otherwise we advise all customers to sign, “NOT CHECKED” with the courier and score through any small print accepting the condition of the parcel if you have any doubts about damage upon delivery.

hotLEMONdesign Gift Vouchers

Please note hotLEMONdesign Gift Vouchers expire 12 months after the date of issue.

Copyright.

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property of hotLEMONdesign. Any infringement of these rights will be pursued vigorously
We reserve the right to use any photo, uploaded images and final prints/canvases for our own advertising purposes. We will not, under any circumstances, use them for resale.
By using this site you agree that you have been authorized by the owner of any images you upload, email or post to hotLEMONdesign, to make and use a reproduction onto other media using their image(s).Any likeness seen in any painting or print is coincidental and unintentional.

Shipping Costs

Shipping Costs (check homepage for special offers)
Collection FREE
Mainland UK (weekday) £10.00
Mainland UK (Saturday) £25.00
N. Ireland/Offshore Islands From – £12.00
Europe/EIRE/Channel Islands From – £30.00
USA / Canada From – £45.00
Far East / China From – £55.00

Free for orders over £200
Saturday UK delivery before 12 NOON.

AUSTRALIA / NEW ZEALAND / ASIA, ANYWHERE ELSE PLEASE CONTACT THE GALLERY.